Sales Department

Customer Support Manager

Job description

As part of the Serel Industrie (CE + T Group) sales team, you are the technical contact for Serel customers before, during and after the sale:

Before the sale

You assist the sales team in the choice of technical configurations to offer to customers.

During the sale

You go on site for the implementation of the equipment and the training of the staff.

After the sale

You will be in charge of the internal customer support team

You submit quotes for repair and take care of the follow-up

You produce repair procedures on multiple media (PDF, image, video,…)

Your profile

You should be a Bachelor or Electronic Engineer or Electromecanicians (or equivalent)

You are rigorous and able to work both in team and individually

You enjoy contact with customers

You are ready to travel on regular basis across the 5 continents

You have an excellent knowledge of English, any other language is an asset

 Our offer

A varied role in a dynamic team with an SME spirit, within a growing company

An attractive salary package with a wide range of benefits